Job Description

Job Title: Customer Relationship Executive (CRE)

Location:

Koundampalayam , Coimbatore

Department:

Customer Service / Sales / Client Relations

Reports To:

Customer Relationship Manager / Sales Manager

Job Summary:

The Customer Relationship Executive (CRE) is responsible for building and maintaining strong relationships with clients, addressing customer needs, and ensuring a high level of customer satisfaction. The CRE will act as the key point of contact between the company and its clients, resolving concerns, promoting services or products, and helping improve customer retention.

Key Responsibilities:

Serve as the first point of contact for customer inquiries via phone, email, or in person Build and maintain strong, long-lasting customer relationships Identify customer needs and provide appropriate solutions Handle and resolve customer complaints and escalations in a professional manner Coordinate with internal departments to fulfill client requirements and ensure timely service delivery Maintain accurate records of customer interactions, feedback, and transactions Follow up with clients to ensure satisfaction and gather feedback for continuous improvement Promote new products or services to existing clients when appropriate Achieve monthly and quarterly customer satisfaction and retention targets Support sales or account management teams in client onboarding and after-sales service

Key Skills & Competencies:

Excellent verbal and written communication skills Strong interpersonal and relationship-building abilities Problem-solving and conflict-resolution skills Patience, empathy, and a customer-first attitude Ability to multitask and manage time effectively Attention to detail and organizational skills Proficiency in CRM software and Microsoft Office Suite (Word, Excel, Outlook)

Qualifications & Experience:

Bachelor's degree in Business Administration, Marketing, or a related field (preferred) 1-3 years of experience in customer service, sales, or client relationship management Industry-specific knowledge is a plus (e.g., finance, healthcare, tech, retail)
Work Timings : 9.30 to 6.30

Work mode : Onsite

Working Days : Monday to saturday

Job Type: Full-time

Pay: ₹18,000.00 - ₹25,000.00 per month

Language:

English (Preferred)
Work Location: In person