We are looking for a proactive and customer-focused
Customer Relations Executive
to manage customer interactions, resolve queries, and ensure a smooth post purchase experience. This role requires excellent communication skills, problem solving ability, and a strong understanding of customer service standards in a D2C/e-commerce environment.
Key Responsibilities
Handle customer inquiries across WhatsApp, email and social media with professionalism and clarity.
Manage order-related queries including delays, tracking updates, exchanges, and returns.
Work closely with the operations team to track orders, ensure timely dispatch, and resolve logistic issues.
Maintain accurate customer records and update CRM/Shopify dashboards as needed.
Coordinate with internal teams (operations, production, logistics) to resolve escalations quickly.
Provide customers with real-time updates on stock availability, delivery timelines, and service requests.
Identify recurring customer issues and share insights to improve processes and customer satisfaction.
Requirements
1-2 years of experience in customer support, service, or relations (D2C or e-commerce preferred).
Strong written and verbal communication skills.
Ability to stay calm, empathetic, and solution-oriented under pressure.
Familiarity with Shopify, CRM tools, and basic Excel/Google Sheets.
Problem-solving mindset and ability to multitask.
Fluency in English mandatory.
Job Type: Full-time
Pay: ?20,000.00 - ?28,000.00 per month
Experience:
Customer relations: 1 year (Required)
Work Location: In person
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