Job Description

Job Summary:

The Customer Relationship Executive serves as the primary liaison between the company and its customers, ensuring a seamless and positive experience. This role involves understanding customer needs, addressing inquiries and complaints, and fostering long-term relationships to drive customer satisfaction and loyalty.

Key Responsibilities:

Act as the first point of contact for customer inquiries, providing timely and effective solutions. Manage and resolve customer complaints with professionalism and empathy. Build and maintain strong relationships with clients, understanding their needs and preferences. Collaborate with internal teams to ensure customer requirements are met. Monitor customer feedback and suggest improvements to enhance the customer experience. Maintain accurate records of customer interactions and transactions. Assist in developing customer service policies and procedures.
Required Skills & Qualifications:

Bachelor's degree in Business Administration, Marketing, or a related field. Proven experience in customer service or client relationship roles. Excellent communication and interpersonal skills. Strong problem-solving abilities and attention to detail. Proficiency in CRM software and Microsoft Office Suite. Ability to work collaboratively in a team environment.
Preferred Qualifications:

Experience in the service sector. Familiarity with customer service best practices and standards. Multilingual abilities are a plus
Job Types: Full-time, Permanent

Pay: ?12,000.00 - ?18,000.00 per month

Benefits:

Health insurance Paid time off
Experience:

CRM software: 1 year (Preferred)
Work Location: In person