to join our team. The ideal candidate will act as the main point of contact for our customers, ensuring exceptional service delivery, managing customer queries, and fostering long-term relationships. Your goal is to enhance customer satisfaction, improve client retention, and drive sales through effective communication and support.
Key Responsibilities:
Build and maintain strong relationships with customers to ensure long-term satisfaction and loyalty.
Address customer inquiries, concerns, and complaints promptly via phone, email, or face-to-face meetings.
Provide detailed information on products, services, and company offerings.
Follow up with customers post-purchase to ensure satisfaction and resolve any issues.
Maintain up-to-date records of customer interactions and transactions in CRM systems.
Identify opportunities to upsell or cross-sell additional products/services based on customer needs.
Coordinate with internal teams (sales, technical, support) to fulfill customer requirements.
Handle service escalations and ensure issues are resolved effectively and efficiently.
Collect and analyze customer feedback to help improve products, services, and the overall customer experience.
Meet performance targets related to customer satisfaction, response time, and retention.
Requirements:
Bachelor's degree in Business Administration, Marketing, or a related field (preferred).
Proven experience in customer service, sales, or relationship management.
Excellent communication and interpersonal skills.
Strong problem-solving and conflict-resolution abilities.
Proficiency in CRM software and MS Office tools.
Ability to multitask and manage time efficiently.
A customer-focused mindset and a passion for delivering excellent service.
Job Type: Full-time