Job Description

1. Morning Preparation

Arrive on time in TVS uniform with ID card.

Attend morning briefing with Service Manager to get:

Due/overdue service customer list from DMS/CRM.

Special focus jobs (AMC, warranty, free service).

Previous pending follow-up list.

Check availability of service slots for the day and week.

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2. Service Appointment Calling

Call customers whose vehicles are due or overdue for service.

Follow the TVS-approved calling script to ensure consistency.

Explain:

Service due details (km/date).

Current offers or seasonal campaigns.

Benefits of timely service (warranty validity, performance, mileage).

Offer pickup & drop service if available.

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3. Appointment Conversion

Book confirmed appointment slots in DMS with date and time.

Send confirmation SMS/WhatsApp to the customer.

Coordinate with Service Advisors to avoid overbooking.

For customers who refuse, politely record the reason for future follow-up.

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4. Midday Follow-Ups

Call customers scheduled for today's service to confirm their arrival.

Follow up with no-show customers to reschedule.

Push service slot offers during low-traffic days to fill capacity.

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5. Coordination with Workshop

Share next day's confirmed appointment list with Service Advisors.

Inform the workshop team about expected load for manpower planning.

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6. End-of-Day Closing

Update call tracker/DMS with:

Total calls made.

Appointments booked.

Conversion percentage.

Non-conversion reasons.

Submit daily activity report to the Service Manager.

Prepare the call list for the next day.

Job Type: Full-time

Pay: ₹12,000.00 - ₹17,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid time off Provident Fund
Education:

Secondary(10th Pass) (Preferred)
Language:

English (Preferred)
Work Location: In person