Job Description

Job Title

: Customer Relationship Officer (CRO)

Job Type

: Full-time (Work from Office only - No Work from Home option)

Locations

:

1 Vacancy - Kollam Branch 1 Vacancy - Attingal Branch

Job Overview

The role of a

Customer Relationship Officer (CRO)

involves guiding prospective students through the admissions journey via academic counseling, matching their career goals with the right programs, and ensuring regular follow-up. The position also involves meeting sales targets, organizing seminars and workshops, and driving lead generation both online and offline. This is a

fully on-site role

, requiring presence at the assigned branch.

Key Responsibilities

Academic Counseling & Student Engagement

Provide personalized course guidance based on student aspirations. Regular follow-up with students for satisfaction and academic progress.

Sales & Target Achievement

Achieve individual and branch sales targets monthly. Generate leads via cold calls, walk-ins, and follow-ups. Promote upgrades and referral enrollments.

Team & Marketing Support

Support the team in achieving enrollment goals. Coordinate local marketing efforts to improve visibility and engagement.

Seminars & Outreach

Organize and conduct college seminars and workshops. Build and maintain relationships with academic institutions for outreach activities.

Reporting

Maintain accurate records of leads, enrollments, and performance metrics. Report weekly progress to the branch or territory manager.

Required Skills

Excellent communication and interpersonal skills Active listening and empathetic counseling Target-driven with strong sales aptitude Ability to organize outreach events and seminars Time management and teamwork

Additional Notes

This is a

Work from Office

(WFO) role only.
Job Type: Full-time

Pay: From ?15,000.00 per month

Schedule:

Day shift Morning shift
Work Location: In person