Job Description

Job Summary

We are seeking a customer-focused

Customer Relationship Executive (CRE)

to handle assigned inquiries, interact with interested customers, and guide them through the decision process. The role focuses on

relationship building, counselling, and conversion of provided inquiries

, ensuring a smooth customer experience.

Key Responsibilities

Handle assigned inbound inquiries (calls, WhatsApp, walk-ins) Explain products/services clearly to interested customers Understand customer requirements and provide suitable guidance Follow up with assigned customers to support decision-making Maintain strong and professional relationships with customers Ensure timely responses and high customer satisfaction Update customer details and interaction status in CRM Coordinate with internal teams for smooth customer onboarding Provide post-enquiry support until completion of the process
Requirements & Skills

Graduate / Diploma / Plus Two (any stream) Good communication and interpersonal skills Languages: English & Malayalam (Hindi is an advantage) Customer-oriented approach with convincing skills Basic computer and CRM knowledge Ability to manage multiple inquiries efficiently
Job Types: Full-time, Permanent, Fresher

Pay: ₹13,500.00 - ₹18,000.00 per month

Benefits:

Cell phone reimbursement Health insurance Paid sick time Paid time off Provident Fund
Work Location: In person