Job Description

Key Responsibilities:

CRM Management:

Maintain and update the CRM system with accurate lead and patient data Track enquiries from calls, website, social media, and campaigns Ensure timely follow-up and status updates for all leads Generate CRM reports on leads, conversions, and follow-up status

Lead Management & Conversion:

Handle inbound and outbound leads professionally Follow up with prospective patients via calls, WhatsApp, and email Schedule consultations and coordinate appointments Convert enquiries into confirmed visits and procedures Maintain proper documentation of lead outcomes

Marketing Coordination:

Work closely with digital marketing agencies and internal teams Support promotional campaigns and patient outreach programs Collect feedback from converted and non-converted leads Assist in improving lead quality and customer experience

Compliance & Service Standards:

Maintain confidentiality of patient and business information Follow hospital service standards and communication protocols
Job Type: Full-time

Pay: From ?15,000.00 per month

Work Location: In person