Job Description

Key Responsibilities:

Lead Connection & Follow-up:

Connect with leads generated for customers and internal activities, ensuring effective communication and timely updates.

Customer Interaction & Relationship Management:

Handle inbound and outbound calls, resolve queries, and maintain a professional and customer-friendly tone.

Database Management:

Update, maintain, and track lead and customer information in CRM or reporting systems.

Feedback & Reporting:

Gather customer feedback, document responses, and share insights with the management team for process improvement.

Support for Marketing & Sales Teams:

Assist sales and marketing teams by nurturing leads, scheduling meetings, and following up on campaigns.

Target Achievement:

Achieve daily/weekly/monthly calling targets and ensure lead conversion goals are consistently met.

Communication Excellence:

Exhibit strong verbal communication, persuasion, and active listening skills to maximize customer engagement and satisfaction.

Qualifications & Skills:

Bachelor's degree in Business Administration, Marketing, or related field. Proven experience in customer relations, telecalling, or sales support roles. Strong interpersonal, communication, and problem-solving skills. Familiarity with CRM tools and MS Office applications. Ability to multitask, prioritize, and manage time effectively. Target-oriented with a proactive approach towards achieving results.

Note:

Fresher candidates, please do not apply.

This role requires prior experience in customer relationship management, lead handling, or a similar field.
Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Work Location: In person