Manage customer interactions, inquiries and complaints across various channels, including email, phone, and social media.
Support successful customer retention initiatives, such as customised marketing campaigns and loyalty programs.
Monitor customer feedback regularly and identify areas of improvement in our products and services.
Stay updated about industry trends and CRM best practices to ensure our processes and procedures are optimised.
Job Types: Full-time, Permanent, Fresher
Pay: ₹8,000.00 - ₹10,000.00 per month
Benefits:
Cell phone reimbursement
Language:
English (Preferred)
Work Location: In person
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