Job Description

Organizes weekly and daily activities for addressing consumer complaints, including reviewing root cause analysis and remediation activities Ensure timely and accurate customer and regulator responses that require cross-functional support, additional information, or in-depth work to resolve Reviews all sensitive complaints to ensure material is accurate and timely Monitors the CFPB portal daily and for investigation all new complaints and uploading completed responses Reviews all escalation activities including loan agents, loan coordinators/schedulers, and loan service providers Review and edit all procedures and team training associated with complaint management to ensure compliance Creates complaint response reports, including complaint reasons, root causes, cycle time, and responsiveness Ensure timely and accurate customer and regulatory responses that require cross-functional support, additional information, or in-depth work to resolve Provides compliant and de-escalation training to vendors and representatives as necessary Please call this no 9947640555 for more details.
Job Type: Full-time

Pay: ₹20,000.00 - ₹21,000.00 per month

Benefits:

Health insurance
Language:

English (Preferred)
Work Location: In person

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