Job Description

Key Responsibilities:

Welcome guests upon arrival with a warm and professional demeanor. Assist with check-in and check-out processes when necessary. Serve as the main point of contact for guests throughout their stay. Handle guest inquiries, requests, and complaints promptly and courteously. Coordinate with other departments to ensure guest satisfaction (Housekeeping, Food & Beverage, Concierge, etc.). Maintain an up-to-date knowledge of hotel services, facilities, and local attractions. Ensure guest preferences and feedback are recorded and communicated for future stays. Assist with VIP guest arrangements and special requests. Monitor guest satisfaction through surveys, feedback, and personal interactions. Prepare reports on guest feedback and suggestions for service improvements.

Requirements:

Proven experience in customer service or hospitality (1-3 years preferred). Excellent communication and interpersonal skills. Ability to remain calm and composed under pressure. Proficiency in

English and Hindi

(additional languages are a plus). Strong organizational and multitasking abilities. Knowledge of hotel management software (e.g., Opera, PMS) is an advantage. High level of personal presentation and grooming. Flexibility to work shifts, weekends, and holidays.
Job Type: Full-time

Pay: ?20,000.00 - ?25,000.00 per month

Schedule:

Day shift
Supplemental Pay:

Performance bonus
Language:

Hindi (Required)
Work Location: In person