oServe as the main point of contact for assigned clients
Build and maintain long-term, trusted client relationships
oUnderstand client requirements and coordinate with internal teams to deliver solutions
Handle client inquiries, complaints, and escalations in a timely and professional manner
Monitor client satisfaction and proactively address potential issues Prepare client reports, updates, and performance reviews
Identify opportunities for upselling and cross-selling company products or services Ensure contracts, renewals, and documentation are managed accurately
oMaintain client data and interactions in CRM systemsSupport sales and business development teams as needed
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