Job Description

A Customer Relationship Manager (CRM) in a jewelry retail setting is responsible for building and maintaining strong relationships with customers, ensuring their satisfaction, and driving sales through personalized service and effective communication. This role involves understanding customer preferences, handling inquiries and complaints, and implementing strategies to enhance customer loyalty and retention.

Here's a more detailed breakdown:

Key Responsibilities:

Building and Maintaining Customer Relationships:

Developing and nurturing relationships with both new and existing customers.

Providing personalized assistance to customers in selecting jewelry pieces.

Conducting follow-up interactions to encourage repeat business.

Customer Service Excellence:

Addressing customer inquiries, concerns, and complaints promptly and effectively.

Ensuring a positive and memorable customer experience.

Resolving issues and escalating complex queries when necessary.

Sales and Business Development:

Achieving individual and team sales targets.

Implementing sales strategies to acquire new customers and retain existing ones.

Identifying opportunities to upsell and cross-sell products.

Product Knowledge and Expertise:

Maintaining a thorough understanding of jewelry products, trends, and industry knowledge.

Providing customers with expert advice and guidance on jewelry selection.

CRM System Management:

Utilizing CRM software to track customer interactions and data.

Analyzing customer data to identify trends and improve service strategies.

Team Collaboration and Support:

Collaborating with sales and marketing teams to implement promotional activities.

Training and mentoring junior sales staff on customer relationship management.

Inventory Management and Display:

Assisting with inventory management and stock control.

Ensuring showroom displays are attractive, clean, and well-organized.

Reporting and Analysis:

Preparing sales reports and maintaining detailed sales records.

Analyzing sales data to identify areas for improvement.

Required Skills and Qualifications:

Bachelor's degree in Business Administration, Marketing, or a related field.

Minimum of 3 years of experience in customer relationship management or retail sales, preferably in the jewelry industry.

Proven track record of achieving sales targets and building customer loyalty.

Excellent communication and interpersonal skills.

Strong problem-solving and conflict-resolution abilities.

Proficiency in using CRM software and other relevant tools.

A passion for jewelry and a strong understanding of the luxury retail market.

In essence, a Customer Relationship Manager in a jewelry retail setting is a vital role in driving customer satisfaction, loyalty, and ultimately, sales growth.

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?20,000.00 per month

Benefits:

Commuter assistance Provident Fund
Schedule:

Day shift
Work Location: In person