Job Description

Key Responsibilities:

Act as the first point of contact for customer queries, requests, and complaints. Build and maintain long-term relationships with clients by understanding their needs. Assist the sales and business development team in managing client accounts. Follow up with customers for feedback, payments, and service-related issues. Maintain records of customer interactions and update CRM/database regularly. Resolve customer complaints quickly and effectively, escalating complex issues when needed. Support in preparing client reports, proposals, and presentations. Contribute to customer retention and upselling initiatives.

Key Skills & Competencies:

Strong communication (verbal & written) and interpersonal skills. Basic knowledge of CRM software and MS Office (Excel, Word, Outlook). Problem-solving attitude with a customer-first approach. Ability to handle pressure and manage multiple client requests simultaneously. Good negotiation and follow-up skills. Positive attitude, professional behavior, and eagerness to learn.

Educational Qualification:

Bachelor's degree in Business Administration, Commerce, Marketing, or any relevant field.
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Job Type: Full-time

Pay: ₹15,000.00 - ₹20,000.00 per month

Work Location: In person