to build and maintain strong client relationships, enhance customer satisfaction, and drive long-term loyalty. The ideal candidate will act as a key point of contact, ensuring a seamless and personalised customer experience across all touchpoints.
Key Responsibilities:
Develop and manage relationships with existing and prospective clients
Address customer inquiries, concerns, and feedback in a timely, professional manner
Identify opportunities to upsell or cross-sell services and products
Collaborate with internal teams to ensure customer needs are met effectively
Maintain accurate client records and generate periodic reports
Requirements:
Bachelor's degree in Business, Marketing, or related field
Proven experience in customer service, sales, or relationship management
Strong interpersonal and communication skills
Proficiency in CRM software
Preferred Skills:
Empathy-driven communication
Problem-solving and negotiation
Data analysis for customer insights
Job Type: Full-time