Job Description

Job Title:

Customer Relationship Executive (CRE)

Location:

Shalimar Bagh, Delhi

Role Overview

The Customer Relationship Executive (CRE) manages and strengthens relationships with

existing customers only

. The role focuses on customer coordination, CRM-based operations, order management, and internal team coordination to ensure smooth delivery and billing--

no new customer acquisition involved

.

Key Responsibilities

Regular calls and follow-ups with existing customers and project sites Understand requirements, confirm orders, and track dispatch status Coordinate payment follow-ups with the finance team Manage all activities through CRM (orders, follow-ups, complaints, reports) Ensure customer orders are placed into the production queue on time Coordinate daily with Production, Finance, Dispatch, Sales Support, and MIS teams Prepare quotations and estimates for existing clients Coordinate approvals, measurements, BOQs, and maintain quotation TAT

Requirements

Experience in operations or customer coordination preferred Familiarity with CRM systems and basic reporting Good communication and coordination skills Organized, detail-oriented, and responsible approach
Job Types: Full-time, Permanent

Pay: ₹25,000.00 - ₹280,000.00 per month

Benefits:

Health insurance Provident Fund
Work Location: In person