Job Description

- CRM Executive

Position:

CRM Executive

Experience Required:

1.5 - 3 years

Location:

B-37/B, Jhilmil Industrial Area, Delhi

Department:

Sales Customer Support

Language:

Conversational English communication

Role Summary:

We are looking for a CRM Executive who can handle customer communication, manage orders, vendor management and coordinate smoothly between internal teams. The role requires good communication, follow-up, and coordination skills.

Key Responsibilities:

Handle customer calls, emails, and WhatsApp queries in a timely manner. Coordinate with the sales, production, and dispatch teams for order updates. Share order status, delivery timelines, and product availability with customers. Maintain customer data, order records, and communication logs. Assist in resolving customer issues by coordinating with the concerned team. Prepare simple MIS reports, follow-ups, and daily updates. Support in after-sales communication and ensure smooth customer experience.

Skills & Requirements:

Good communication skills (verbal & written). Strong follow-up and coordination abilities. Basic knowledge of Excel (VLOOKUP not mandatory, simple functions enough). Ability to work under routine pressure and handle multiple tasks. Pleasant attitude and customer-friendly approach. Experience working in a manufacturing or B2B environment (preferred).

Qualification:

Graduate in any stream.

Why Join Us:

Growing manufacturing company

Stable work environment

Note:

This position is open for

female candidates only

*.

Applicants are requested to apply accordingly.

This is an immediate hiring requirement.

Please apply only if you are available to join immediately or within

7 days

.
Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Leave encashment
Application Question(s):

Do you have experience working as a CRM Executive or in any customer-facing/coordination role? Are you familiar with handling customer queries, order follow-ups, dispatch coordination, and maintaining CRM data? What is your total experience in CRM / customer support / sales coordination roles? Are you comfortable working from our office located at Jhilmil Industrial Area? Can you join immediately or within 7 days? What is your current in-hand salary? What is your expected salary? Are you proficient in basic MS Excel, follow-ups, and maintaining customer records? The role requires female candidates only. Do you meet this requirement?
Work Location: In person