Job Description

Job Summary:

We are looking for a smart and enthusiastic

Customer Relationship Executive

to handle customer interactions, order processing, and after-sales coordination for our kitchenware manufacturing business. The ideal candidate should be proactive, detail-oriented, and good at maintaining relationships with clients and teams.

Key Responsibilities:

Communicate with B2B and B2C customers via phone, WhatsApp, and email Process incoming orders and update internal systems (Excel/CRM) Coordinate with production and dispatch teams for timely deliveries Handle basic queries and provide product-related information Maintain order quality and address customer feedback/issues Upsell or introduce new products to existing customers Maintain daily records of communications and sales updates

Requirements:

Strong communication and interpersonal skills Knowledge of Excel and Google Sheets Basic understanding of e-commerce or B2B customer service Ability to handle pressure and manage multiple orders Friendly, responsible, and self-motivated Past experience in order management or customer support is a bonus

Why Join Us?

Fast-growing business with stable work environment On-the-job training for freshers Opportunity to grow with the company Supportive team and leadership
Job Types: Full-time, Permanent

Pay: ?11,391.33 - ?20,000.00 per month

Benefits:

Health insurance Provident Fund
Schedule:

Day shift
Language:

English (Preferred)
Work Location: In person