Job Description

Build and maintain strong relationships with students through regular communication and engagement.

Understand students' needs, preferences, and objectives to provide personalized assistance and support.

Proactively address student enquiries, requests, and concerns in a timely and professional manner.

Serve as the first point of contact for student's inquiries via phone, email, or in-person meetings.

Provide prompt and efficient resolution of student's issues and escalations, ensuring a positive customer experience.

Collaborate with internal teams (e.g., sales, operations, IT, CRM) to address student's needs and deliver solutions.

Work closely with the sales team to support account growth initiatives and achieve revenue targets.

Maintain accurate records of client interactions, transactions, and communications.

Gather feedback from students regarding their experience with our classes and live sessions.

Act as a liaison between students and internal teams to relay feedback, suggestions, and improvement opportunities.

Proactively identify areas for improvement or service enhancement to strengthen relationship with our students.

Provide regular updates and insights to management regarding student feedback, issues, and area of improvement.

Responsible for following the instructions assigned by the Line Manager for the smooth operation of StudyMEDIC

Job Types: Full-time, Permanent

Pay: ?10,000.00 - ?12,000.00 per month

Application Question(s):

Do you have your own personal laptop?
Education:

Bachelor's (Required)
Language:

English (Required)
Work Location: Remote