Job Description

Key responsibilities of a Customer Relations Executive may include: Customer Interaction:Communicating with customers through various channels, such as phone, email, chat, or in-person.
Addressing customer inquiries, concerns, and complaints in a timely and professional manner. Problem Resolution:Resolving customer issues and ensuring that their concerns are adequately addressed.
Providing solutions to problems and ensuring a positive customer experience. Product/Service Knowledge:Having a deep understanding of the company\'s products or services to assist customers effectively.
Providing information and guidance to customers about products or services. Customer Feedback:Collecting and analyzing customer feedback to identify areas for improvement.
Providing feedback to the relevant departments within the company for continuous enhancement of products or services. Maintaining Records:Keeping accurate records of customer interactions and transactions.
Updating customer information in the company\'s database. Cross-selling and Up-selling:Identifying opportunities to promote additional products or services to existing customers.
Increasing sales through suggestive selling techniques. Building Relationships:Building and maintaining strong, positive relationships with customers.
Fostering customer loyalty and ensuring repeat business. Customer Education:Educating customers about product features, usage, and benefits.
Providing guidance on maximizing the value of products or services. Communication Skills:Possessing excellent communication skills to convey information clearly and professionally.
Active listening to understand customer needs and concerns. Team Collaboration:Collaborating with other departments (such as sales, marketing, and product development) to address customer needs effectively.
Providing input to enhance overall customer experience. Job Types: Full-time, Permanent Salary: \xe2\x82\xb910,000.00 - \xe2\x82\xb915,000.00 per month Benefits:

• Cell phone reimbursement
• Commuter assistance
• Internet reimbursement
• Leave encashment
• Life insurance
• Paid sick time
• Paid time off
• Provident Fund

Schedule:

• Day shift

Supplemental pay types:

• Performance bonus

Ability to commute/relocate:

• Nilambur, Kerala: Reliably commute or planning to relocate before starting work (Required)

Education:

• Bachelor\'s (Preferred)

Speak with the employer
+91 7205694999