Job Description

We are seeking a

Customer Relations Executive

to join our growing team at EventoQ. This role is crucial in ensuring a seamless and supportive experience for customers planning their weddings, housewarmings, and corporate events through our platform. The ideal candidate will be empathetic, organized, and committed to delivering outstanding customer service while contributing to our customer-centric mission. If you have a customer first mindset and experience in

telecalling

or

client relationship management

, we encourage you to apply.

Key Responsibilities

Guide

customers through the platform for selecting and booking verified event vendors, ensuring a smooth service experience.

Address and Resolve

customer queries, concerns, and complaints promptly and effectively, demonstrating a strong customer-first commitment.

Maintain

accurate and detailed records of all customer interactions in the

CRM system

.

Follow Up

with customers post-service to ensure satisfaction and build long-term client relationships.

Coordinate

closely with the sales and vendor management teams to resolve complex support issues efficiently.

Collect and Analyze

customer feedback, sharing actionable insights with the internal team to continuously improve services.

Required Skills & Qualifications

Experience:

Minimum 6 months to 1 year of experience in

Customer Service

,

Telecalling

, or

Client Relationship Management

.

Language Proficiency:

Excellent verbal and written communication skills in both

English and Malayalam (Mandatory)

.

Technical Skills:

Proficiency in

Microsoft Office Suite

(Word,

Excel

) for data entry, reporting, and organizational tasks.

Customer Focus:

Strong interpersonal skills with a proven

customer-centric approach

and the ability to handle challenging situations calmly.

Organizational Skills:

Ability to

multitask

, prioritize tasks, and manage time effectively in a dynamic, fast-paced environment.

Education:

Bachelor's degree, Plus Two, or Diploma (preferred).

Benefits

Internet reimbursement

How to Apply

Interested candidates are invited to submit their updated resume and a brief cover letter to:

hr@wittywrap.com

Please note: This is an in-person, full-time position. Candidates must be available to work at our office location.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 per month

Benefits:

Internet reimbursement
Experience:

Customer relationship management: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person