Job Description

A

Customer Relations Executive (CRE)

is responsible for managing and improving customer relationships, addressing inquiries, resolving complaints, and ensuring customer satisfaction. Their role is crucial in maintaining a positive brand image and fostering customer loyalty.

: Customer Relations Executive Job Summary:

The Customer Relations Executive will interact with customers to address their concerns, provide product/service information, and ensure a high level of customer satisfaction. They will work closely with different departments to resolve customer issues efficiently.

Key Responsibilities:

Customer Interaction:

Engage with customers through calls, emails, or face-to-face interactions to provide assistance and information.

Complaint Resolution:

Handle customer complaints, escalate issues when necessary, and ensure timely resolution.

Customer Support:

Assist customers with inquiries regarding products, services, pricing, and policies.

Relationship Management:

Build and maintain positive relationships with customers to enhance their overall experience.

Documentation & Reporting:

Maintain records of customer interactions, feedback, and resolutions for future reference.

Collaboration:

Work with sales, service, and support teams to enhance customer satisfaction.

Follow-up:

Conduct follow-ups to ensure customer issues are resolved and gather feedback for service improvement.
Job Type: Full-time

Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits:

Health insurance Leave encashment Paid sick time Provident Fund
Schedule:

Day shift
Supplemental Pay:

Performance bonus Yearly bonus
Education:

Higher Secondary(12th Pass) (Preferred)
Language:

English (Preferred)
Work Location: In person