Job Description

Duties and responsibilities

Provide prompt and efficient responses to customer questions via phone, email, social media, and chat Address and resolve customer complaints or concerns in a professional and timely manner Maintain a high level of company product knowledge to effectively answer customer queries Identify opportunities to upsell or cross-sell products and services to customers Collaborate with other team members and departments to ensure customer satisfaction Keep accurate records of customer interactions and transactions in the CRM system Follow company policies and procedures when handling customer requests and issues Continuously strive to improve customer service skills and knowledge through training programs
Qualifications and requirements

Previous experience in customer service or a related field is preferred Excellent verbal and written communication skills, plus active listening skills Experience with a helpdesk, CRM software, and other customer service tools Ability to multitask and prioritize tasks effectively in a fast-paced environment Strong problem-solving and decision-making abilities A positive and empathetic attitude toward customers Availability to work flexible shifts, including evenings, weekends, and holidays Diploma/Degree/PG. equivalent work experience Additional certifications in customer service or related fields are a plus
Benefits

salary (Rs.12,000 - Rs.22,000)

Contact.8589079500

Job Type: Full-time

Pay: ₹15,000.00 - ₹22,931.49 per month

Experience:

total work: 1 year (Preferred) Customer service: 1 year (Preferred)
Language:

English (Preferred)
Work Location: In person