Handle incoming calls, emails, chats, and messages from customers in a professional and timely manner.
Provide accurate information about products, services, and company policies.
Resolve customer issues, complaints, and requests with efficiency and empathy.
Coordinate with internal departments (operations, technical, clinic teams, logistics, etc.) to ensure smooth issue resolution.
Record and maintain customer interactions, feedback, and resolutions in the Odoo system.
Follow up on pending queries to ensure timely closure.
Uphold a high standard of customer satisfaction and service quality.
Assist in maintaining FAQs, customer communication templates, and service scripts.
Identify recurring issues and escalate them to the concerned department for improvement.
Support in after-sales service, appointment scheduling, and customer engagement activities.
hr@thereforeim.com
9072349800
Job Type: Full-time
Pay: ₹13,000.00 - ₹15,000.00 per month
Work Location: In person
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