A Customer Query Handler manages incoming customer inquiries across multiple channels like phone, email, chat, and social media to ensure prompt resolution and satisfaction. Their primary duties include responding to queries quickly and professionally, identifying customer needs, troubleshooting issues related to products or services, and escalating complex problems to specialized teams when necessary. They maintain detailed records of interactions in CRM systems, process orders or returns, and follow up to confirm resolutions.
Job Types: Full-time, Permanent, Fresher
Pay: ₹9,676.42 - ₹35,797.27 per month
Benefits:
Health insurance
Provident Fund
Work Location: In person
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