Job Description

Position:

Customer Quality Executive

Location:

Bhiwadi

Department:

Quality Assurance

Reporting To:

QA Manager / Plant Head

Experience Required:

5-7 years in customer-facing quality role, preferably in wire & cable / electrical

Role Summary:

Responsible for managing customer quality concerns, including complaint resolution, corrective action documentation (CAPA), customer communication, and support for quality audits.

Key Responsibilities:

Customer Complaint Handling:

Receive and log customer complaints related to product quality. Investigate root cause using tools like 5 Why, Fishbone, Pareto, etc. Coordinate with production, QC, and R&D to determine corrective actions. Prepare and submit 8D / 5Why / CAPA reports as per customer requirements.

Customer Communication:

Act as the single point of contact for customer quality concerns. Provide timely updates and solutions to customers on complaint status. Maintain a professional and prompt communication standard with all customers.

Documentation & Reporting:

Maintain detailed records of customer complaints, inspection results, and CAPA status. Generate weekly/monthly dashboards for internal management review. Track and follow up on open complaints until closure and effectiveness verification.

Audit & Quality Support:

Assist in preparing for customer audits and technical visits. Ensure traceability and documentation of quality parameters for dispatch batches. Support NCR (Non-Conformance Report) documentation and resolution.
Desired Skills & Competencies:

Strong communication and documentation skills Familiarity with 8D, CAPA, RCA, and quality management tools Ability to coordinate with internal teams under time pressure Proficient in MS Excel, Word, and ERP-based systems
Qualifications:

Diploma / B.E. / B.Tech in Mechanical, Electrical, or Industrial Engineering Experience in Quality function related to metals/wire/strip/cables is preferred ISO 9001 / IATF knowledge will be an added advantage
Job Type: Full-time

Pay: Up to ?50,000.00 per month

Schedule:

Day shift
Work Location: In person