Job Description

Duties/ Responsibilities:
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Act as a technical advisor to provide prompt supports to Automotive customers and collect
information in the field to expedite the analysis.
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On-site investigation for diagnose and identify the issue. Divert and coordinate with team until
resolve and close case.
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Collect all Voice of Customers, from 0km to the field failure, drive failure analysis initiatives for
continuous improvement
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Manage complaints including optimizing customer complaint responses, assisting to enhance
customer satisfaction, and ensuring all complaints are handled effectively and timely.
- Assist the headquarters in handling emergency events, such as on-site audit of regional
supplier and problem improvement confirmation.
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Utilize strong service accountability and inter-personal skills to build an effective customer
relationship and to achieve high customer satisfaction
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Develop the service strategy and arrange resources to bring the best support to customers
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Manage quality system improvements including development and implementation of policies,
procedures, and work instructions.
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Assist in preliminary analysis of local issues and provide problem information to internal teams
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Manage partner's production line quality as below:
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Visit production line audit and inspection to ensure compliance with customer quality
requirements.
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Prepare the introduction of new products, including SOP, testing tool and training

Skills Required