Job Description

We are looking for people passionate about leading change and delivering solutions of the future.

Customer Quality - Electronics
Quality
Coimbatore

JOB RESPONSIBILITIES


To ensure high levels of customer satisfaction by managing customer quality issues, warranty failures, and field returns related to electronic products Customer Quality & Warranty Management Act as the single point of contact for customers on quality, warranty, and field failure-related issues. Handle warranty failures, field returns, and customer-reported quality concerns for electronic products. Perform detailed warranty analysis to identify failure trends, systemic issues, and high-risk components. Prepare and submit 8D / RCA reports for warranty and field failures within customer-defined timelines. Monitor warranty PPM, field failure rates, and drive continuous improvement actions. Field Failure Analysis & Customer Support Analyze returned parts from customer locations to determine root cause and failure mechanisms. Coordinate with internal teams for containment actions, corrective actions, and design/process improvements. Support customer place visits for failure investigation, quality reviews, and issue resolution. Represent the organization during customer meetings, reviews, and escalation calls. Technical Expertise - Electronics Strong hands-on knowledge of PCBA, electronic components, and SMT/THT processes. Ability to analyze electrical, functional, and environmental failures. Knowledge of solder joint defects, component failures, ESD issues, and reliability concerns. Support failure analysis using AOI, X-ray, functional testing, and lab evaluations. Cross-Functional Coordination Work closely with Manufacturing, Design, Supplier Quality, Process Engineering, and Production teams. Drive CAPA implementation and verify effectiveness for warranty and customer issues. Support customer audits, quality walkthroughs, and on-site investigations.
QUALIFICATION

B. E / B. Tech

in ECE / EEE

Diploma

in ECE / EEE

EXPERIENCE

5-10 years

TECHNICAL DETAILS


Strong hands-on knowledge of

PCBA, electronic components, and SMT/THT processes

.
Ability to analyze

electrical, functional, and environmental failures

.
Knowledge of

solder joint defects, component failures, ESD issues, and reliability concerns

.
Support

failure analysis using AOI, X-ray, functional testing, and lab evaluations

.
Ensure compliance with

IATF 16949 / ISO 9001

and customer-specific quality requirements.
Maintain and update

customer quality records, warranty reports, and field failure databases

.