Job Description

Fictiv Exists to Enable Hardware Innovators to Build Better Products, FasterFictiv, coined the AWS of manufacturing, is a leading technology company transforming the $350 billion manufacturing industry. Our cutting-edge cloud platform uses AI and machine learning algorithms to help companies build hardware at the speed of software. Come join our growing team!Impact In This RoleAre you ready to shake up the world of customer service? Do you thrive on making connections and finding creative solutions? If you're passionate about putting customers first in a dynamic, non-traditional environment, we want YOU on our team!In your role as Customer Project Coordinator, Manufacturing, you will support our US-based customers across multiple industries, and work with manufacturing teams in various global regions. Your agility, service mentality, and technical and communication skills will be essential in helping our customers increase the velocity and quality of their delivered products. You will support program management teams and collaborate with cross-functional stakeholders to address customer needs, resolve issues, and facilitate solutions. This position offers a unique opportunity to learn and grow through hands-on experience and professional development.Work Hours- 9am-5pm US Pacific Time (Mon-Fri). There is a requirement to work from the office for the initial 3 months which would be the training phase before moving to a hybrid schedule (2 days home/3 days in office).You will report to the Lead of Program Management.What You'll Be Doing

• Customer Management: At Fictiv, you will be our customers' best ally. Work closely with them to ensure a seamless and high-quality experience.
• Project Coordination/Support: Support Customer Program Management teams in task execution, workflow management, and system update/maintenance.
• Case management: Concurrently manage a variety of manufacturing orders with multiple customers and the internal operations teams.
• Communication: facilitate technical communication between the customers (mostly mechanical engineers) and internal stakeholders.
• Collaboration: Collaborate and support various cross-functional teams to satisfy internal and external customer requirements.
• Continuous Improvement: Identify improvement areas and collaborate with the cross-functional team to prioritize and define solutions to increase our efficiency.

Desired Traits

• Bachelor's degree in Mechanical Engineering and one (1) - three (3) years of relevant experience preferably in the manufacturing industry.
• The work is fast-paced - you will be working in an operations environment with tight deadlines and high standards. You will need to be organized with good time management, prioritization skills and great attention to detail.
• We obsess over our customers- you will need to be personable and have outstanding communications skills (both written and verbal) and be able to adapt your communication style effectively. Must be fluent in written and spoken English.
• This role requires a self-starter mentality. e want you to be excited by a hands-on, high-performing, results-oriented role and driven to exceed expectations for our clients. Accountability is everything; you say what you do and do what you say.
• Aligned with our culture centered around continuous learning- bring passion to learn about the manufacturing ecosystem and the New Product Development process.

Skill development- within your first 12 months in this role you will grow your skills in the following areas;

• Project Management: Learning the project management fundamentals to ensure they are delivered on time, within scope, and within budget.
• Customer Relationship Management: Work directly with customers from a diverse range of industries, from innovative startups to established, multibillion-dollar enterprises. This experience will sharpen your ability to understand customer needs, address challenges, and deliver tailored solutions that enhance customer satisfaction.
• Manufacturing Industry Knowledge: Gain a broad understanding of the manufacturing sector, including its challenges, trends, and innovations. You'll learn about key processes, technologies, and the industry's impact on global supply chains.
• Business Acumen: Develop a strong sense of business strategy, enabling you to make informed decisions that help drive company performance. You'll learn how to assess opportunities, manage risks, and evaluate business metrics critical to success.
• Cross-Regional Collaboration: Partner with manufacturing teams across global regions. You will develop a nuanced understanding of regional differences, learn to navigate cultural considerations, and effectively collaborate with international teams to achieve common goals.
• Cross-Functional Collaboration: Work alongside diverse teams across the organization, including Sales, Marketing, Operations, and R&D, to bring customer solutions to life. This experience will enhance your ability to collaborate across functions, understand different perspectives, and drive collective success.

Career growth opportunities- You can expect clear performance goals and recognition for your contributions. You will be presented with opportunities to follow the defined CPM career ladder or, depending on your aspirations, grow your knowledge by transitioning into a different customer/operations role with the organization that may interest you.Competitive Compensation- We believe in rewarding top talent for their contributions. That's why we offer compensation packages that are 15%- 20% higher than the industry average for associate to mid-level rolesSupportive benefits/perks-

• Restricted Stock Unit (RSU)
• Time Off: Benefit from x days of paid time off (PTO), 11 fixed holidays, 1 floating holiday, and x casual leaves.
• Learning & Development: Access to unlimited courses via our Learning Management System (Absorb) for continuous development. Additionally, a dedicated budget supports studies and job-related qualifications.
• Medical/Health Insurance: Health insurance reimbursement up to INR 36k per annum. Coverage includes self, spouse, children and parents
• Group Personal Accident Cover: Medical care and compensation benefits up to INR 25L for accidental injuries.
• Term Insurance: Term insurance premium reimbursement up to INR 12k per annum to secure your family's financial future.
• Health & Wellness: Health and wellness benefit reimbursement up to INR 10k per annum for gym memberships, fitness classes, equipment purchases and sports court bookings.
• Employee Assistance: Interest-free loans up to INR 2L for emergency financial burdens, repayable over 12 months.
• Dinner Allowance: INR 250/day for office days
• Cab Facility: For same safe hassle free, timely commutes to and from the office
• Snacks & Refreshments: Stay energized with daily snacks, tea, and coffee provided.
• Fun at Work: Holiday celebrations, happy hours, birthday/anniversary celebrations and many more surprises.
• Recognition & Rewards: Earn gifts through our quarterly employee recognition program

Fictiv exists to help product innovators createFictiv is a global manufacturing company that simplifies sourcing for custom manufacturing, from prototype to low-volume production. Through its highly-vetted manufacturing network, AI-powered technology platform, and global operations centers across the USA, Mexico, India, and China, Fictiv delivers fast, high-quality custom manufacturing services from quote to delivery. Fictiv's capabilities span the full mechanical bill of materials, including Injection Molding, Compression Molding, 3D Printing, CNC Machining, Die Casting, and Sheet Metal. To date, Fictiv has delivered more than 30 million commercial and prototype parts for early-stage companies and large enterprises alike, helping them innovate faster, free up precious resources, and drive profitable growth.Don't just take our word for it. See for yourself how we're shaping the future .Our Digital Manufacturing Ecosystem is transforming how the next rockets, self-driving cars, and life-saving robots are designed, developed and delivered to customers around the world.This transformation is made possible through our technology-backed platform, our global network of manufacturing partners, and our people with deep expertise in hardware and software development.We're actively seeking potential teammates who can bring diverse perspectives and experience to our culture and company. We believe inclusion is the best way to create a strong, empathetic team. Our belief is that the best team is born from an environment that emphasizes respect, honesty, collaboration, and growth.We encourage applications from members of underrepresented groups, including but not limited to women, members of the LGBTQ community, people of color, people with disabilities, and veterans.

Fictiv