Stack is on a mission to simplify better health, starting with sleep and gut health supplements that are rooted in science and designed for real life. No jargon, no fluff - just clean, effective formulations and honest, human conversations.
About the role
We view Customer Experience as part of the product, not just a support function. In a world where supplements can be confusing and over-marketed, we aim to simplify the decision-making process for our customers.Your role will be to listen, understand, and guide. Sometimes, that means recommending the right Stack product. Other times, it means being honest and telling someone Stack isn't what they need, and that's perfectly okay. We're looking for someone who cares deeply about helping people feel seen, heard, and informed.
What you'll do
? Be the first point of contact for customers via WhatsApp, email, and Instagram DMs
? Understand customer needs and recommend the right Stack product (or none, when appropriate)
? Educate customers on ingredients, usage timelines, expected outcomes, and more
? Flag recurring queries to help improve our content and product communication
? Coordinate internally for reward fulfillment, replacements, or other customer-led actions
? Participate in customer research exercises (surveys, interviews, polls) from time to time based on business needs
? Communicate insights and feedback from these interactions back to the product team
? Manage our customer feedback tools (like surveys, reviews, NPS forms) and flag critical feedback, positive or negative, to the Head of Customer Experience
What we're looking for
? 2 years of experience in a CX or product advisory role (D2C, wellness, or consumer brands preferred)
? Are excited by the idea of being a "guide" rather than a "seller"
? Empathetic communicator with a bias toward clarity and honesty
? Curious about health, nutrition, and what makes people tick
? Comfortable working independently and making judgment calls
? Based in Goa
Good to have
? Have worked with Shopify, IVR tools, WhatsApp Business and Omnichannel support tools
Interest candidates may apply at info@kishhospitality.com WhatsApp +918669574085
Only shortlisted candidates will be contacted for an interview.
Job Types: Full-time, Permanent
Pay: ?25,000.00 - ?35,000.00 per month
Benefits:
Health insurance
Life insurance
Paid sick time
Paid time off
Provident Fund
Education: