Job Description

DESCRIPTION

The Customer Order Management Representative Level III plays a critical role in managing the end-to-end customer order life cycle. Working under minimal supervision, this role uses analytical and collaborative skills to align supply and demand, enhance customer satisfaction, and reduce the order-to-cash cycle. The position supports global customers and internal teams, ensuring timely and accurate order fulfillment while complying with export and quality standards.

Key Responsibilities

Manage assigned customer accounts throughout the entire order life cycle--from setup to delivery and post-sales support. Act as the primary point of contact for customers, distribution centers, and manufacturing plants. Process and modify customer orders, ensuring accuracy and timely fulfillment. Resolve complex customer inquiries through research and cross-functional collaboration. Ensure compliance with export regulations and prepare necessary shipping documentation. Submit and track quality claims (e.g., Material or Process Non-Conformance) via the Quality Management System. Support customer visits and audits at local facilities. Prepare and distribute internal and customer-facing reports. Maintain accurate records of all interactions and transactions in the system. Serve as a Quality Management Systems Champion or Subject Matter Expert. Contribute to departmental goals and continuous improvement initiatives.

RESPONSIBILITIES

Qualifications

Degree in a related field preferred. This position may require licensing for compliance with export controls or sanctions regulations.

Core Competencies

Communicates Effectively

- Adapts communication style to various audiences.

Customer Focus

- Builds strong relationships and delivers tailored solutions.

Drives Results

- Achieves goals consistently, even under pressure.

Collaborates

- Works well across teams to meet shared objectives.

Self-Development

- Seeks growth opportunities through formal and informal learning.

Values Differences

- Embraces diverse perspectives and cultures.

Functional Competencies

Customer Support

- Understands the full order life cycle and its impact on customer satisfaction.

Order Processing

- Manages order entry, modifications, and exception handling.

Order Life Cycle Systems Knowledge

- Navigates order management systems efficiently.

Project and Time Management

- Prioritizes tasks to meet deadlines and business goals.

Attention to Detail

- Ensures accuracy in data entry and documentation.

Computer Literacy

- Proficient in Microsoft Office (Excel, Word, PowerPoint, Outlook) and ERP/CRM systems.

QUALIFICATIONS

Experience

Minimum 2 years of experience in customer order management, account management, or supply chain operations. Experience working in a global or shift-based environment is preferred. Strong background in customer service, logistics coordination, or export documentation is a plus.

Job

Supply Chain Planning

Organization

Cummins Inc.

Role Category

Hybrid

Job Type

Office

ReqID

2415413

Relocation Package

No