, India
Job Family Group: Commercial and Retail
Worker Type: Regular
Posting Start Date:
Business unit: Downstream
Experience Level: Early Careers
:
Job Title: Customer Success Specialist GP & Loyalty
Job Group: 8
Reports to: Customer Success Lead
Job Purpose:
This job forms part of the Order to Delivery Journey and provides high quality frontline Customer facing service to support the Retail End to End integrated team (General Public and where applicable Loyalty, Digital). The Customer Operations Specialist Loyalty needs to project a professional company image by providing the best Customer experience through phone interaction, emails, ticketing, live chat and social media engagements with Customers. The Customer Operations Specialist Loyalty delivers effective communications, value-adding interactions and efficient issue resolution.
Principal Accountabilities:
Customer Enquiries
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