Job Description

Profile: Customer Operations Team Lead

Who are we?

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Kramer is a leading player and pioneer in the audio-visual industry. Our product and solutions power creativity, collaboration, and engagement.

At Kramer, we make award-winning, innovative, and reliable audio-visual hardware, software, and cloud-based solutions. We believe that technology can amplify human experience and help people reach their potential.

Enterprise companies, schools, universities, governments, and military end-users trust and rely upon our technologies in more than 100 countries across six continents worldwide.

From AVSM to advanced cloud-based communication, collaboration and control solutions, Kramer creates audio visual experiences that are more engaging, more inclusive and more connected than ever before.

We are looking for a detail-oriented and experienced

Customer Operations Team Lead

to manage and streamline our customer operations processes. This role involves leading a team, ensuring timely order fulfillment, coordinating logistics, and maintaining high standards of customer service and operational efficiency

Key Responsibilities

Process customer orders and plan for timely and accurate deliveries Monitor daily operations, resolve escalations, and ensure customer satisfaction Coordinate with freight forwarders (FF) for customer deliveries and import logistics Follow up with HQ to ensure timely dispatch and delivery of items to meet customer requirements Interact with Customs House Agents (CHA) for customs clearance and import-related matters Handle receipt of goods (imports) and maintain accurate inventory records Conduct stock takes and manage discrepancies or variations in stock Generate and manage customer invoices accurately and in a timely manner Ensure compliance with GST regulations and knowledge of goods movement across India Collaborate with cross-functional teams (Sales, Product, Tech) to resolve issues and improve processes Handle complex customer cases and guide the team on resolution strategies

Qualifications

Bachelor's degree in any stream Proven experience (5+ years) in logistics or supply chain Excellent analytical, problem-solving, and organizational skills Strong leadership and communication abilities Ability to work under pressure and manage multiple priorities





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