Job Description

Profile: Customer Operations Team Lead
Who are we? Kramer is a leading player and pioneer in the audio-visual industry. Our product and solutions power creativity, collaboration, and engagement.
At Kramer, we make award-winning, innovative, and reliable audio-visual hardware, software, and cloud-based solutions. We believe that technology can amplify human experience and help people reach their potential.
Enterprise companies, schools, universities, governments, and military end-users trust and rely upon our technologies in more than 100 countries across six continents worldwide.
From AVSM to advanced cloud-based communication, collaboration and control solutions, Kramer creates audio visual experiences that are more engaging, more inclusive and more connected than ever before.
We are looking for a detail-oriented and experienced Customer Operations Team Lead to manage and streamline our customer operations processes. This role involves leading a team, ensuring timely order fulfillment, coordinating logistics, and maintaining high standards of customer service and operational efficiency
Key Responsibilities

• Process customer orders and plan for timely and accurate deliveries
• Monitor daily operations, resolve escalations, and ensure customer satisfaction
• Coordinate with freight forwarders (FF) for customer deliveries and import logistics
• Follow up with HQ to ensure timely dispatch and delivery of items to meet customer requirements
• Interact with Customs House Agents (CHA) for customs clearance and import-related matters
• Handle receipt of goods (imports) and maintain accurate inventory records
• Conduct stock takes and manage discrepancies or variations in stock
• Generate and manage customer invoices accurately and in a timely manner
• Ensure compliance with GST regulations and knowledge of goods movement across India
• Collaborate with cross-functional teams (Sales, Product, Tech) to resolve issues and improve processes
• Handle complex customer cases and guide the team on resolution strategies

Qualifications

• Bachelor's degree in any stream
• Proven experience (5+ years) in logistics or supply chain
• Excellent analytical, problem-solving, and organizational skills
• Strong leadership and communication abilities
• Ability to work under pressure and manage multiple priorities

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