Job Description

Customer Operations Executive - Manufacturing Industry

Location:

Chennai, India

Experience:

2-5 years

Department:

Sales / Customer Service

About the Role

We are seeking a detail-oriented and proactive

Customer Operations Executive

to join our team in Chennai. In this role, you will be the vital link between our sales, production, and customers -- ensuring smooth order processing, timely deliveries, and excellent customer experiences.

Key Responsibilities

Manage end-to-end customer order processing from receipt to delivery. Coordinate with production, logistics, and sales teams to meet timelines. Handle customer queries, complaints, and escalations professionally. Prepare and maintain accurate sales orders, invoices, and dispatch documents. Provide regular order status updates to customers. Assist sales teams with quotations and order confirmations. Follow up on payments in coordination with the accounts team.

Skills & Qualifications

Bachelor's degree in Business, Commerce, or related field. 2-5 years of experience in customer operations, order processing, or sales coordination (manufacturing preferred). Strong communication skills and proficiency in MS Office. ERP/CRM knowledge is an advantage. Good problem-solving and multitasking abilities.

Female

candidates preferred
Job Type: Full-time

Pay: ?8,603.45 - ?31,128.75 per month

Benefits:

Provident Fund
Education:

Bachelor's (Required)
Experience:

Customer Handling: 2 years (Required)
Work Location: In person