Job Description

About Headphone Zone

We don't run Headphone Zone like a company. We run it like a community of people who care deeply about helping others rediscover music. We're proud to be a 100% independent, Indian-owned business, committed to bringing the world's finest headphones and audio gear to discerning listeners across the country.

We choose to be the best, not the biggest. We serve our customers with the same level of care, respect, and attention we'd want for ourselves, guided by a simple ethos:

we're ladies and gentlemen, serving ladies and gentlemen

. And above all, while we are not a music company, music is at the core of everything we do.

About the Role

As a

Customer Operations Executive

at Headphone Zone, you'll work behind the scenes to ensure that every post-purchase experience is seamless and delightful.

You'll support our

Customer Happiness Officers

by managing delivery issues, coordinating returns and warranties, and keeping our logistics and service processes running smoothly -- so that every customer interaction reflects the care and quality we stand for.

Why This Role Matters

We want every customer to not just love the products they buy -- but love the experience of buying from us.

Your work will help us deliver on that promise, by making sure post-sale operations are handled with care, efficiency, and attention to detail. From first delivery to after-sale support, you'll help us honour the trust our customers place in us.

What You'll Do

Work closely with

Customer Happiness Officers

to track and resolve

delivery issues

-- escalations, RTOs, and re-attempts

Coordinate pickups

for warranty and return cases -- prepare shipping documents and maintain accurate records

Update and share

the

Pending On Inspection (POI)

list daily with the warehouse team to ensure timely processing Track and manage all

returns and units for inspection

received at our Mumbai location

Liaise with Warehouse and Logistics partners

to ensure smooth flow of post-sale operations Help maintain a

seamless, transparent process

for returns, warranties, and after-sale support -- so customers enjoy a hassle-free experience

What We're Looking For

Freshers are always welcome!

Or even better -- 1-2 years of experience in customer service, operations, or logistics coordination Experience in

customer interaction

-- ability to build relationships, understand needs, and provide clear direction Strong attention to detail, excellent organisational skills, and the ability to manage multiple tasks at once Basic knowledge of

MS Word

,

MS Excel

, and experience with

CRM systems

(a bonus) A mindset aligned with our values: doing things the right way; learning and improving; taking ownership and responsibility; serving with grace and respect Based in Mumbai -- this is a

full-time, in-office

role at our HQ in

Andheri West

Cultural Fit

Headphone Zone is a place for people who want to do great work -- the right way, not the easy way. We believe in showing up every day with curiosity, ownership, and a commitment to getting better. Titles and ladders don't matter here; how you think, learn, and contribute does.

You'll fit right in if you care about craft, take responsibility for your own growth, and thrive in an environment that's fast, unstructured, and a little chaotic (in the best way). Most of all, we're here to help people rediscover music -- and everything we do comes from that purpose.

Why Join Us?

At Headphone Zone, you'll be part of a small, passionate team that takes pride in doing things differently. We believe in craft, community, and curiosity -- and we're here to serve, not to sell. You'll have the freedom to own your work, learn constantly, and contribute to a team that values quality over scale.

If you believe in treating customers with grace and respect, care about helping people experience music more deeply, and thrive in a culture built on trust and hustle -- you'll love it here.

How to Apply

If this sounds like your kind of role, hit 'Apply' -- we'd love to hear from you.

Job Types: Full-time, Permanent, Fresher

Pay: From ?20,000.00 per month

Application Question(s):

Tell us something about yourself
Work Location: In person