Job Description

About this opportunity Ericsson has a history and tradition of owning the world in Telecom technologies and services. Now, with Ericsson you have the chance to join us as a Customer Operations Director Delivery to support global customers! Customer Operations Director under the Quality and Operational Completion\'s will accelerate service delivery, efficiency, and performance within and between operations in the Regions, Global Service Centers and Global Competence Hubs to build an environment that supports global efficiency and profitable growth! We believe in trust - we trust each other to do the right things! We believe in taking decisions as close to the product and technical expertise as possible. We believe in creativity - trying new things and learning from our mistakes . We believe in sharing our insights and helping one another to build an even better user plane. We truly believe in happiness , we enjoy and feel passionate about what we do and Value each other\'s technical competence deeply. What you will do Support SLOP Head and SL SDU IN in handling the relation with MSIP/CU and Customer Support the MSDMs to ensure consistent delivery performance on the allocated contracts. Supervise and report on the operational and financial performance of the service delivery unit for designated customer, based on the WLA requirements Maintain Periodic Formal Governance with the stakeholders to ensure regular update of important activities, initiatives & WLA KPIs Status Coordinate and report on improvement plans to correct operational or financial performance deviations towards a specific WLA or towards the global benchmark and targets Working pro-actively to continuously improve the financial and the operational performance of the delivery units as well as the processes used in our delivery, as part of Continuous Service Improvement initiatives. Identify delivery trends in connection to Add on Sales in the designated contracts. Support MSIP and Customer Unit in MA in meetings with Customer Executives (Head of Operation, CTO) when required by MA You will bring Clear understanding of the handled service delivery business delivery strategy Experience in performance and quality management programs implemented in operator\'s daily routines Able to communicate clearly in project team and management environments Solid understanding about Ericsson Service Delivery Portfolio for Managed Services and Ericsson measurement tools Good phenomenal teammate, highly motivated self-starter good relationship builder with strong subtlety skills Experience of planning, arrangement, and control over operating activities Experience of personnel management (direct or dotted line organizations) Ability to efficiently use available administrative, financial, and human resources Proficient in written and spoken English as a business language. Key Qualification BE/ B.Tech (Electronics/Telecommunication/ Computer Science) / MBA Industry experience: 14+ years Why join Ericsson At Ericsson, you\'ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what\'s possible. To build never seen before solutions to some of the world\'s toughest problems. You\'ll be challenged, but you won\'t be alone. You\'ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that\'s why we nurture it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity and Affirmative Action employer, .

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