The Telecaller will be responsible for engaging with
hot leads
(interested prospects) for two flagship education and training franchises -
Bankedge (Banking & Finance training)
and
Oracle University ALP (Advanced Learning Partnership)
. The role involves high-quality telephonic conversations, lead nurturing, objection handling, and closing appointments for the Franchise Business Team.
Key Responsibilities:
1.
Lead Engagement & Conversion
Call
hot leads
(inbound enquiries or marketing-qualified leads) generated via digital campaigns, website, referrals, or partner channels.
Understand the prospect's background, business goals, and interest in the
Bankedge
or
Oracle University ALP
franchise.
Pitch the
franchise model
, ROI, training support, marketing, and earning potential confidently and clearly.
Tailor the pitch depending on the lead's profile (education entrepreneurs, training institutes, working professionals, etc.).
2.
Franchise Product Knowledge
Maintain thorough knowledge of both:
Bankedge Franchise model
- investment, training modules, support structure.
Oracle University ALP product
- license model, co-branding, university integration, student benefits.
Communicate USPs and competitive advantages of both programs effectively.
3.
Follow-ups & Objection Handling
Maintain structured follow-up cycles: 24-hour callbacks, 3-day re-engagements, and weekly status checks until closure or disqualification.
Address concerns around investment, ROI, market potential, training support, etc., using a pre-approved objection handling script.
4.
Appointment Setting & CRM Updates
Set up high-quality appointments or demos for the Franchise Manager/Business Development Team.
Update call outcomes, next follow-up dates, and lead status in the
CRM or lead tracker
in real-time.
5.
Reporting & Coordination
Share daily calling reports with team leads (calls made, conversions, no answers, follow-ups, etc.).
Coordinate with the franchise onboarding or sales enablement team for smooth lead handovers and closures.
6.
Target Achievement
Meet daily/weekly/monthly calling targets and appointment-setting KPIs.
Contribute to overall franchise onboarding goals (new signups or closures).
Key Skills & Attributes:
Excellent communication skills in English and Hindi (regional languages a plus).
Persuasive with strong sales instincts.
Basic understanding of franchise business models and education sector.
Good at multitasking and handling pressure.
Tech-savvy - comfortable using CRMs, WhatsApp Business, Google Sheets.
Qualifications:
Graduate (preferred in Business, Commerce, or Communication).
1-3 years of experience in telecalling, preferably in franchise sales, education, or EdTech.
Freshers with strong communication and confidence may also apply.
Job Type: Full-time