Job Description

Organizational Overview:

Yanolja Cloud Solution Pvt. Ltd. is a global end-to-end hospitality technology provider specializing in solutions for small and medium-sized accommodation businesses. With more than 500+ Team members and 20+ years of experience, YCS currently has 40,000+ customers in over 170 countries, with 50+ supported languages in our software, and a 24/7 support network to match. We have a Local team in 15+ countries, including India, Thailand, Indonesia, the Philippines, Sri Lanka, South Africa, Tanzania, Uganda, the USA, Mexico, and counting.

Profile Overview

The Customer Onboarding & Support Executive will be part of the Integration - Onboarding and Support team and will play a key role in managing and supporting third-party integrations for hospitality clients. This role involves coordinating onboarding activities, handling integration support, and working closely with internal teams, vendors, and clients to ensure smooth go-live and post-implementation support. The position also acts as a backup resource to ensure continuity and timely delivery of integration tasks.

Roles & Responsibilities:

Manage and support third-party integrations such as door lock systems, ID scanners, Wi-Fi, WhatsApp, and other hospitality-related tools Coordinate with clients, vendors, and internal teams during onboarding and go-live phase Troubleshoot integration, configuration, and connectivity-related issues Handle integration-related queries and provide post go-live support Maintain integration documentation, SOPs, and status updates Manage long-running integrations involving multiple stakeholders Act as a backup resource during leaves or high-volume periods to avoid delays and ensure continuity

Key Competencies for the Role:

Strong communication and coordination skills Good problem-solving and analytical abilities Ability to manage multiple integrations and stakeholders simultaneously Attention to detail and documentation skills Adaptability to handle operational challenges and support requirements

Requirements:

0-3 years of experience in onboarding, integration, or technical support roles Basic understanding of APIs, webhooks, and third-party integration workflows Willingness to work rotational shifts, weekends, and holidays as required

Good to have:

Experience with hospitality technology such as PMS, Channel Managers, or POS systems Exposure to hardware or IoT-based integrations (door locks, scanners, Wi-Fi systems) * Experience in vendor coordination and technical documentation