Job Description

Location:

Remote (Work From Home)

Shift Timings:

Any 9-hour shift between 8 AM-9 PM IST

Schedule:

6 days a week (Monday to Sunday, with 1 rotational weekly off)

Salary:

?16,000 - ₹22,000

About the Company

At Datastraw Technologies, we partner with fast-growing D2C brands to help them connect more effectively with their customers. Our support team plays a crucial role in answering customer questions, resolving concerns, and ensuring that every customer feels heard, supported, and valued.

About the Role

We are looking for Customer Care Agents who enjoy communicating with people, have a calm and patient approach, and feel confident handling customer questions. In this role, you will support customers across various digital platforms and ensure they receive timely, accurate, and helpful assistance.

Responsibilities

Respond to customer messages across platforms such as WhatsApp, Instagram, Facebook, and other digital channels. Manage inbound and outbound calls to provide order updates, answer basic customer questions, and handle follow-ups. Respond to customer comments and chat messages in a timely and professional manner. Keep customer information and interaction details updated accurately in the CRM system. Work closely with internal teams and delivery partners to resolve customer concerns quickly and effectively. Manage a high number of customer interactions each day while staying accurate, calm, and professional.

Requirements

Preference will be given to female candidates with at least

three months of experience

in a customer support or related role. Strong verbal and written communication skills in both

English and Hindi

. Demonstrate calmness during challenging interactions and respond to customers with empathy and professionalism. Have basic computer proficiency and a willingness to learn new tools and systems. Candidates should have their

own laptop

and a dependable

broadband internet

connection. Must be willing to work

rotational shifts

, including weekends and holidays, as required.

Why Join Us?

Structured, paid training to help you learn tools, systems, and communication standards. Performance-driven career growth, supported by continuous learning and development. Exposure to well-known and rapidly growing D2C brands. A collaborative and supportive work environment that encourages learning and improvement.
Job Types: Full-time, Permanent

Pay: ₹16,000.00 - ₹22,000.00 per month

Benefits:

Paid sick time Paid time off Work from home
Application Question(s):

Do you have a personal laptop with a webcam and a high-speed broadband connection at home? Are you willing to work on rotational shift structure? Share an example of a time when you dealt with a difficult or emotional customer. What was the issue, and how did you manage the conversation? Tell us about a situation where you had to coordinate with another team (logistics, product, or support) to resolve a customer's problem. What steps did you take?
Experience:

Customer support: 1 year (Preferred)
Language:

English (Preferred) Hindi (Preferred)
Work Location: Remote