Job Description

Key Responsibilities:

Handle inbound and outbound calls related to insurance products, services, and claims. Provide accurate information about policy details, premium payments, coverage, and benefits. Assist customers with policy renewals, cancellations, and endorsements. Resolve customer queries and concerns efficiently while maintaining a positive experience. Escalate unresolved or complex issues to the appropriate department/team. Maintain a record of customer interactions, follow-ups, and resolutions in the CRM system. Educate customers about new insurance products and services that meet their needs. Meet or exceed individual performance metrics (calls handled, resolution time, etc.). Adhere to compliance guidelines, company policies, and industry standards.
Required Skills:

Excellent communication skills in Hindi & English. Strong problem-solving and analytical abilities. Empathy and the ability to handle difficult customers calmly. Good computer skills. Ability to multitask and manage time effectively.
Qualifications:

High School Diploma or Bachelor's Degree (preferred). Prior experience in customer service, preferably in an insurance or financial domain, is a plus. Knowledge of insurance products, terms, and regulations is desirable.
Key Attributes:

Customer-centric attitude with a passion for helping others. Team player with a proactive approach to problem-solving. Strong work ethic and ability to adapt to a fast-paced environment.
Salary: 2.8 LPA - 3.4 LPA (Including 5% Variable) + Attendance Bonus of 3,000 Rs.

Working Days: 6 Days/Week, Rotational Week-Offs, Rotational Shifts.

Benefits: Health insurance, paid time off, performance incentives, and career growth opportunities.

Job Type: Full-time

Pay: ₹23,000.00 - ₹28,000.00 per month

Benefits:

Health insurance Paid time off
Work Location: In person