Job Description

Join The Team That Works With Our Customers Ensuring They Get The Best Shopping Experience

We've built our business with a simple aim of delivering delightful experiences to our customers, what we like to call creating 'WOW'. Being able to work with our customers, and to do what it takes to blow their mind away is at the core of our philosophy at Headphone Zone. At our company, we strongly believe in the Ritz Carlton's service motto of 'Ladies and Gentlemen, serving Ladies and Gentlemen.'

Job Roles and Responsibilities:

Work independently, but in close collaboration with the team Manage Customer's returns, warranty claims over email, chat and phone Ability to identify customer's needs and help them out Customer Satisfaction Reporting

We love people who are:

Meticulous, Organized, Punctual, Expressive, Dog Lovers, Hands-on, Motivated, Curious, Hustlers, Solution Oriented, Self-Driven and most importantly, discerning Music Enthusiasts. Have customer interaction experience with the ability to build relationships, understand requirements and give direction Lives in Mumbai and can travel to Andheri West without burning-out * Basic knowledge of MS Word, MS Excel and working on a CRM (that'd be a bonus)