?3,000 Attendance Bonus + Health Insurance + Paid Time Off + Performance Incentives + Career Growth Opportunities
Working Days:
6 Days a Week
Week Offs & Shifts:
Rotational Offs, Rotational Shifts
Job Summary:
We are looking for a highly motivated
Customer Happiness Executive
to join our team. The ideal candidate will be responsible for delivering a delightful customer experience by resolving queries and providing information about our insurance products and services. This role requires empathy, problem-solving skills, and a customer-first mindset.
Key Responsibilities:
Handle
inbound and outbound
calls related to
insurance products, services, and claims
.
Provide
accurate information
about policies, premiums, coverage, and benefits.
Assist customers with
policy renewals, endorsements, and cancellations
.
Maintain a
positive tone
while handling queries and complaints.
Escalate complex cases
to appropriate departments as needed.
Record all interactions, follow-ups, and resolutions in the
CRM system
.
Promote new insurance products and educate customers based on their needs.
Consistently meet or exceed
performance metrics
like resolution time and call handling.
Follow all
compliance protocols, company policies, and industry regulations
.
Required Skills:
Excellent verbal communication skills in
Hindi & English
.
Strong
problem-solving
and
analytical
abilities.
Empathy
and the ability to handle difficult conversations with calmness.
Proficient in using
computers, CRM tools
, and basic software.
Ability to
multitask
and manage time effectively.
Qualifications:
Minimum:
High School Diploma
Preferred:
Bachelor's Degree
Prior experience in
customer service
, especially in
insurance or finance
, is an added advantage.
Knowledge of
insurance policies, terms, and regulatory norms
is desirable.
Key Attributes:
Passion for customer service with a
customer-centric attitude
.
A good
team player
with a proactive mindset.
Adaptable to
fast-paced environments
and committed to performance excellence.
Honest, ethical, and driven by a strong
work ethic
.
Interested candidate can send their cv on 7895121835.
OR
Email:- hr.aditiyadav19@gmail.com
Job Type: Full-time
Pay: ?22,000.00 - ?30,000.00 per month
Benefits:
Health insurance
Paid sick time
Paid time off
Provident Fund
Schedule:
Rotational shift
Supplemental Pay:
Commission pay
Overtime pay
Performance bonus
Yearly bonus
Work Location: On the road
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