Job Description

Acquire your set of customers and manage the initial incubation processes to understand
the flow of acquisition and incubation
? Activate your set of customers through high impact at the time of acquisition & using
scalable mechanism
? Use scalable resources for acquisition and updating newer version of the app in long run
? Drive recency of the customer and make sure customers are transacting in our platform
? Own overall relationship with assigned customers, which include: Increasing product
adoption, ensuring retention, satisfaction and success.
? Establish an emotional connection with each assigned customer and drive continued
value of Jumbotail products and services.
? Program manage any escalations related to assigned customers.
? Work with customers to establish critical Issues or Issue patterns and aid the customers by
scalable fashion.
? Own Jumbotail business transparency to the assigned customers.
? Work to identify & develop opportunities to other business team to increase the share of
wallet of the customer
? Build a culture of customer point of view in all the business discussion
? Advocate customer needs/issues cross-functionally.
? Develop, prepare, and nurture customers for Jumbotail & Government policies and legal
aspects.

Skills Required