Job Description

Role Summary:

Responsible for handling and resolving customer complaints related to credit reports, RBI complaints, and internal escalations in a timely and compliant manner.

Key Responsibilities:

Acknowledge, analyze, and resolve customer complaints received via CICs (CIBIL, Experian, CRIF), RBI CMS, and NGRO. Coordinate with internal teams (operations, collections, underwriting) to gather necessary information. Prepare and submit formal responses to CICs and RBI portals. Maintain detailed logs and case histories as per audit and regulatory standards. Track timelines and ensure compliance with turnaround time (TAT) guidelines.

Skills Required:

Good knowledge of RBI regulations and credit bureau functioning. Proficient in Excel and ticketing tools (Freshdesk, Zoho, etc.). Excellent written communication. Analytical mindset with a problem-solving approach.
Job Type: Full-time

Pay: ?18,000.00 - ?25,000.00 per month

Benefits:

Paid time off
Work Location: In person