At Aliens Tattoo, we don't just create tattoos -- we design stories that stay with our clients forever. As pioneers in the tattoo industry, we combine creativity, storytelling, and professional service to deliver exceptional body art and unforgettable experiences. Our mission is to make every client feel seen, heard, and inspired through their journey with us.
Role Overview
As a Customer Experience Specialist, you will be the friendly voice and helpful guide for our clients. This is a frontline role ideal for someone who is confident in English communication, enjoys interacting with people, and is passionate about delivering memorable customer experiences. You'll support clients through their journey -- answering questions, booking appointments, and ensuring they feel valued every step of the way.
Key Responsibilities
Be the first point of contact for client inquiries through calls, chats, and messages
Assist clients with information about tattoos, artists, and studio services
Schedule and confirm appointments, ensuring smooth coordination
Maintain a positive, warm, and professional tone in all communications
Update and manage client data on CRM systems (Zoho CRM)
Ensure timely follow-ups and help resolve basic client concerns
Work closely with the sales and studio team to deliver seamless service
What We're Looking For
Excellent spoken and written English communication
Friendly, confident, and a natural at building rapport
Eager to learn and grow in the creative service industry
Organized and punctual with good time management
Comfortable working with basic tech tools like CRM, chat platforms, and calls
A customer-first mind set and passion for delivering quality service
Why Join Aliens Tattoo?
Be part of an award-winning, industry-leading creative brand
Get hands-on training and mentorship from experienced professionals
Work in a vibrant, artistic environment where ideas and growth are encouraged
Enjoy opportunities for career growth in sales, customer success, or creative ops
Perks & Benefits
Competitive fresher salary + performance incentives
Friendly work culture and creative workplace
Opportunities for internal promotions and skill development
Job Types: Full-time, Fresher
Pay: ₹20,000.00 - ₹35,000.00 per month
Benefits:
* Provident Fund
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