0-1 year experience in customer service/hospitality industry.
Diploma, Bachelor's degree, Post Graduates.
Talented and enthusiastic fresher candidates are encouraged to apply.
Skills:
Strong interpersonal skills and the ability to build professional relationships naturally.
Top quality communications skills, both written and verbal.
Good time management skills with the ability to follow up on tasks
Demonstrates speed, agility, critical-thinking, problem-solving skills and ability to act quickly on given directions.
Active listening skills in handling all customer interactions.
Responsibilities:
Professional and positive demeanor with excellent interpersonal and phone skills/presence.
A dynamic communicator with established customer experience skills who can connect, both verbally and in writing, with different people in a calm, courteous, and effective manner
Provide accurate information, assistance, and resolutions to customer issues related to bookings.
Address and resolve customer concerns, and complaints promptly and effectively, striving for first-contact resolution whenever possible
Resolve customer complaints and issues effectively, escalating complex cases to senior team members when necessary.
Ensure a high level of customer satisfaction through effective communication and problem-solving.
Collect and document customer feedback and insights to identify trends, areas for improvement, and opportunities to enhance the customer experience.
Encourage customers with positive feedback to write reviews on Google by sharing the review link.
Maintain detailed and accurate records of customer interactions.
Work in close partnership with cross-functional partners to resolve customer concerns promptly
Manage cross-team improvement initiatives to reduce customer journey friction points
Deliver quality customer experiences and recommend operational improvements where opportunity exists to improve and achieve operational excellence
A go-getter who can exercise initiative and be accurate and detail oriented to handle several tasks and changing priorities
Develop a deep understanding of our products or services to effectively assist customers and provide accurate information.
Proactively engage with customers to build loyalty and promote repeat business through personalized interactions and follow-ups.
Job Types: Full-time, Permanent
Pay: ?15,000.00 - ?20,000.00 per month
Benefits:
Cell phone reimbursement
Health insurance
Leave encashment
Provident Fund
Schedule: