Customer Experience Role (0 3 Yrs) Mumbai (after Sales/customer Service)
Job Description
Roles & Responsibilities:- Training and on-boarding of students post sales- Delivering prompt, efficient and friendly responses to students across various channels- Initiate regular calls with the students to track their progress- Proactively manage the success of the assigned students and identify/develop upselling opportunities- Build a solid and lasting relationship with the customers- Perform any other tasks required to ensure customer satisfaction- Act as customer's voice for Zell's internal teams and work with relevant teams to improve product and services basis feedback received from the students- Cross sell and upsell the courses offered (ref:updazz.com)
Skills Required
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Job Detail
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Job IdJD4186844
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationMumbai, Maharashtra, India
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EducationNot mentioned
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ExperienceYear