Customer Experience & Order Executive

Year    RJ, IN, India

Job Description

We're looking for a friendly, organized, and proactive person to handle all customer queries, convert leads into orders, and ensure smooth order management for our customized cakes & hampers. You'll be the first point of contact for our customers and play a key role in making their celebrations memorable.

Key Responsibilities



Respond promptly to customer queries on Instagram, WhatsApp, and phone. Explain our cakes, hampers, and customisation options in a friendly and engaging way. Convert enquiries into confirmed orders and upsell additional items (candles, cupcakes, toppers, etc.). Maintain an order tracker and coordinate with the kitchen & delivery team. Ensure timely order processing and smooth delivery. Follow up with customers for feedback and repeat orders.
Job Type: Full-time

Pay: ?15,000.00 - ?18,000.00 per month

Work Location: In person

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Job Detail

  • Job Id
    JD4034785
  • Industry
    Not mentioned
  • Total Positions
    1
  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
    Permanent
  • Job Location
    RJ, IN, India
  • Education
    Not mentioned
  • Experience
    Year